Digivante
Digivante
Payment testing2024-06-17T11:54:59+00:00

Payment testing

In fast-moving markets, ensuring customers can easily and reliably pay for your products or services is crucial. Implement thorough payment testing to guarantee seamless transactions and enhance customer satisfaction.

Respond quickly when your customers can’t transact

There is nothing more damaging to website conversions than issues with payment. When a user struggles to pay, or a payment journey doesn’t feel quite right, they’re likely to look elsewhere, to somewhere deemed more trustworthy. Defects within the payments process can have a very large, immediate impact on a business.

Digivante’s payment testing not only feeds back functional issues, but also incorporates other types of testing such as performance and usability in order to enhance your customer journey. Our testing uses real users with real devices in your specified locations, testing the payment types you define.

Payment testing can also be used as a key aspect of a full end-to-end test, from order creation to delivery and even returns, ensuring the process is smooth and simple for your customers.

Digivante’s payment testing delivers

Coverage

Professional testers based in 149 different countries, using a range of real devices. We even test country-specific payment types such as the Mada card in Saudi Arabia.

Speed

By having thousands of real users on the ground, results are delivered within hours, enabling you to resolve any payment issues quickly.

Outcomes

Clear results with supporting video or screenshot evidence and step by step instructions to reproduce issues, in a format that anyone within the business can understand.

How we work with you

We work with you to identify the key journeys and ensure that you have optimal coverage using the scope that you define. Using Digivante’s extensive community of experienced testers to create real payments on your system, we deliver results that are clearly and concisely presented with sound evidence.

Experienced

We work with you to pinpoint the correct tests to execute. We will help you define the payment tests that will be most valuable to you.

Broad coverage

We ensure that you have the correct payment, device and locale coverage to gain confidence that your users can transact easily and successfully on your website/app

Fast results

If you see a fall in your conversion rates, or find a critical issue within the payment journey, Digivante can react quickly and assist you in identifying a root cause.

Adaptable

Digivante payment testing can identify both user and usability issues within the payment journey. It can also facilitate a realistic end-to-end user journey.

Accurate feedback

Issues raised are clearly documented in our testing portal and full, clear evidence is shared with you.

More than just testing

Digivante consultants will help you understand the issues raised and make suggestions for improvements or further investigations.

Ready to learn more about payment testing with Digivante?

Say goodbye to payment issues. Opt for Digivante and guarantee a seamless payment experience for your customers during checkout. Get in touch with our team of experts and schedule a demo today.

The value of Digivante as your payment testing partner

By using our extensive community of professional testers, we access significant coverage of payment types that might just not be accessible to you as a business.

Digivante removes the stress of trying to find your own people on the ground who are willing to make a real payments on your system. This is accentuated when a critical (payment) incident is occurring.

Whether it is a quick payment check, or a full end-to-end test, we’ll share our payment testing expertise with you.

Frequently asked questions

We don’t release new features that often, so why do we need a testing partner?2024-10-15T08:16:08+00:00

Even if you don’t release new features often, the digital access points that people use to experience your website or app are constantly evolving. You need to be sure that everything works when a new browser update goes live or a new mobile OS is released. You need to know how your digital products respond on new devices when they launch.

We have hundreds of issues in backlog – our dev team couldn’t cope with any more2024-10-15T08:15:48+00:00

An overstretched development team can be prone to making more mistakes, which incur costs and lead to even more testing. In our approach to QA, we seek to improve your capacity for dealing with software issues. The test cases we write are clear and simple to follow, even for non-tech people, so it’s easier to prioritise issues and deal with them quickly.

I think crowdtesting is too risky for my business. What data is shared with the tester community?2024-10-15T08:15:07+00:00

We use the secure Digivante platform for all our testing data and reporting. Our testers are vetted and verified. We’ve worked with leading household names, from Microsoft and Metro Bank to Audi and Specsavers. They trust us to keep their testing secure and confidential. Talk to us about your specific needs and we’ll work with you to build a testing plan that meets all your security requirements.

Is outsourced web testing secure?2024-10-15T08:24:00+00:00

We know that confidentiality is a real concern when using remote testers. Our business depends on making our testing service secure so you can be certain we take the greatest care to provide exceptionally secure systems and services. We use three-way contractual protection between the customer, the testing organisation and the testers themselves. We’ve worked with leading household names, from Microsoft and Metro Bank to Audi and Specsavers. They trust us to keep their testing secure and confidential.

Why should I outsource testing when I have a QA team in house?2024-10-15T08:17:44+00:00

Outsourcing your testing can bring economies of scale, efficiency and speed. It gives you access to a large variety of testing techniques and resources. If you have a small internal team you may not be able to do the breadth or depth of testing you really need before releasing a digital product. Outsourcing your test may save you money because you can apply the right type of testing at exactly the time you need it, without holding up development. You may be able to perform the testing earlier in the software development lifecycle too. Recruiting experienced testers can be hard. Outsourcing your testing takes that headache away.

Will website testing disrupt my release schedule?2024-10-15T08:19:34+00:00

Not with Digivante. We work with you to understand your deadlines and constraints and plan our services to meet your targets. Crowdsourced testing can be delivered overnight and at weekends. With our large testing community and efficient techniques, we can carry out extensive testing in a shorter time. It’s not unusual for us to carry out 90 workdays of testing in 3 days, or 5 days of regression testing using traditional testing methods to just 5 hours.

How experienced are your community testers?2024-10-15T08:22:51+00:00

We value quality a lot in our testing community. Before we accept them, testers take an exam to check their English language skills and assess their testing competency.

Crowdtesting might be faster, but is the quality of results any good?2024-10-15T08:17:13+00:00

Our crowdtesting community is thoroughly vetted for technical knowledge and communication skills. Community testers record the issues they find in videos, screenshots and detailed notes, so that faults can easily be recreated and resolved. All issues raised by the crowd testers are verified by senior Digivante testers.

Testing isn’t a priority for our business2024-10-15T08:15:28+00:00

Forgive us if we say that’s a short-sighted attitude. Testing will become a very high priority for your business if you release software and digital products that frustrate customers and constrain their engagement and spending. Put QA into your software development lifecycle early so you’ll catch issues when they’re easy to resolve out of the customer and boardroom spotlight. You’ll avoid major reputational headaches for the business and safeguard your customers’ loyalty.

How do you track the defects found during tests?2024-10-15T08:21:11+00:00

Each tester can raise defects on a defect report page on our central test reporting platform. This includes screenshots and video evidence, along with steps to reproduce the defect. Testers check that the defect hasn’t already been reported, so we don’t receive duplicate defect reports. Our QA managers double check the reports before releasing them to our clients.

What testing capabilities do you cover?2024-10-15T08:24:38+00:00

Our testing capabilities are listed here. We cover a broad range including regression testing, accessibility testing, test automation, usability testing and more. We provide consultancy, service management and team augmentation. We deliver crowdtesting through our global Digivante professional tester community.

Does Digivante just do crowdtesting?2024-10-15T08:23:30+00:00

No. We use crowdsourced testing for some services, like exploratory testing, executing test cases and accessibility testing. We combine human testing with automated testing, depending on the specific need. But we also support clients with usability testing, test strategy and planning through our team augmentation service. And we provide people to augment client teams, both short-term and long-term.

How does your test community work?2024-10-15T08:23:09+00:00

Our test community gives our clients access to thousands of professional testers in 149 different countries. That means we can deliver very rapidly – reducing days’ worth of conventional testing to a few hours when we mobilise our people all over the world.

Where are your community testers based?2024-10-15T08:21:57+00:00

Our community is truly global, with testers based in 149 different countries around the world.

How do testers access my website environment?2024-10-15T08:20:07+00:00

That depends if you’re testing in live or pre-production test or staging environments. For live testing, testers receive the URL and can get to work straight away. For testing behind a firewall or in pre-production, we recommend using a Virtual Private Network (VPN). This allows multiple testers to access your securely; we can track them under a single IP address.

How will external testers know how to test my website?2024-10-15T08:20:28+00:00

We always provide a clear brief before testing starts, so testers don’t need their own domain knowledge. We specify key focus areas and out of scope areas. We give testers guidance on the type of test. In exploratory testing, website testers have personal freedom to test any areas in scope. Or we can specify a more prescriptive approach, so testers execute specific steps within a test case. A Digivante delivery team member takes responsibility for the test scope and team and manages the quality and outputs.

Our web development partner handles all our testing – why do I need to consider a separate testing provider?2024-10-15T08:16:24+00:00

There’s a risk when you allow developers to ‘mark their own homework’. A fresh set of eyes will catch errors that the web developers won’t see. Independent testing gives you peace of mind that nothing’s been overlooked or hidden.

What is ‘push and pray’ and what are the risks of the approach?2024-10-15T08:18:32+00:00

Push and pray means a software development team rushes to release a digital product without doing enough testing. They make the product live and hope for the best. The risks are significant. If you don’t look for issues or errors before customers find them, you’ll create a lot of dissatisfaction and potentially lose customers and revenue.

What is community or crowd testing?2024-10-15T08:24:17+00:00

Crowdtesting means using our community (or crowd) of vetted testers for rapid, large-scale testing on a range of devices and platforms. We use crowdtesting for exploratory testing and executing test cases. Our central teams manage quality control to make sure defects are reported clearly, with all duplicates compiled into a single report, and that defects can be reproduced.

How many testers are typically used on a project?2024-10-15T08:22:18+00:00

It depends on the project and client requirements, but typically it ranges from as few as 20 testers to as many as 200.

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Bring Digivante into your team for exceptional QA

Choose Digivante for your payment testing and you ensure your customers don’t encounter payment issues at the checkout. Request a call from one of our experts.

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