Post-release testing

Discover exactly how your freshly released website or app is performing once it’s live in the real world, with professional post-release testing services from Digivante.

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Uncover overlooked issues before they harm your brand

When you’re launching or refreshing a website or app, a top priority is to rapidly identify and fix defects that only emerge at go-live. Often, it’s the first time several releases have come together into a single release. Inevitably, there will be hitches.

If you’ve been developing and deploying to a test environment where elements like integrations were not available, you won’t have had the opportunity to uncover every issue in the pre-live environments. Post-release testing helps you reveal previously overlooked issues and unintended outcomes. If you do it fast and thoroughly, you can correct faults before conversion rates drop. If you don’t, you could undermine the customer experience and damage your brand.

Digivante’s post-release testing delivers

Speed

Run rapid post-release tests as soon as you release into the live environment, usually as a subset of your regression tests. Minimise the user impact of issues by flagging and fixing them in a short timeframe.

Certainty

Use this subset of essential test cases as a quality gate to identify quickly whether the release is acceptable or not. Even in a DevOps or CI/CD environment, quality gates should still indicate whether the release is sound or not.

Protect reputation

Digital products working the way they are supposed to protects the reputation of the company for delivering on promises and keeping customers happy. Also protects the professional reputations of the people working on the release.

How Digivante post-release testing works

Strategic

We take a consultative approach, helping you to plan your testing strategy and define your requirements.

Ready when you are

We work with you to co-ordinate schedules and get started on testing as your release becomes available.

Immediate start

We run concentrated testing in the first hours of going live.

Reveal live issues

Our testers perform compatibility and exploratory checks to flag any deployment or configuration issues that have been obscured in test environments.

Improve performance

We rigorously hunt down broken links, 404s and slow website speeds for rapid resolution.

Three factor verification

We check out issues raised before feeding back, so you get moderated and actionable results.

Transparent communication

We carefully communicate with project leads so you can fix issues without starting fires.

Seamless

Your organisation and your users experience minimal disruption, with the fully tested new website or app successfully deployed live as seamlessly as possible.

The value of Digivante as your post-release testing partner

When you launch a new website or app, it’s a pivotal moment in building trust and loyalty with users. Today’s busy, digitally savvy customers and users expect a frictionless, error-free online experience every time. We’ll deliver the testing assignment rapidly efficiently: our standard target is just four hours.

Our professional testers sprint systematically through your website or app to check that it performs consistently on different devices and browsers, avoiding nasty surprises and time-consuming investigations further down the line. They’ll make sure your new functionality delivers a positive user experience.

“I’ve worked with third party testing suppliers in the past and it’s about doing your due diligence, being very specific around what both parties expect and ensuring it is a partnership.

The only way you can do that is to build the relationship, trust and have clearly defined goals in terms of what you expect to happen on both sides. We got that right and the results speak for themselves.”

Emma Murphy, Programme Manager, Textlocal

Shifting post-release testing right

When you’re connecting to live integrations, not sandboxes, your linking accounts and passwords may be completely different. Sometimes coding is needed to get something to work in the test environment specifically: if it’s still there when you go live it can cause issues.

Post-release testing is already on the right of your software development cycle – that’s why it’s crucial to run it. If you’ve spent months testing in a test environment, all your efforts are undermined when you don’t check live issues after launch. Don’t deploy a release and walk away.

Get a post-release testing demo

Book some time with one of our specialists to demo the service.

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Frequently asked questions

How does your test community work?Catherine Nottage2024-10-15T08:23:09+00:00

How does your test community work?

Our test community gives our clients access to thousands of professional testers in 149 different countries. That means we can deliver very rapidly – reducing days’ worth of conventional testing to a few hours when we mobilise our people all over the world.

Why should I outsource testing when I have a QA team in house?Catherine Nottage2024-10-15T08:17:44+00:00

Why should I outsource testing when I have a QA team in house?

Outsourcing your testing can bring economies of scale, efficiency and speed. It gives you access to a large variety of testing techniques and resources. If you have a small internal team you may not be able to do the breadth or depth of testing you really need before releasing a digital product. Outsourcing your test may save you money because you can apply the right type of testing at exactly the time you need it, without holding up development. You may be able to perform the testing earlier in the software development lifecycle too. Recruiting experienced testers can be hard. Outsourcing your testing takes that headache away.

How do you track the defects found during tests?Catherine Nottage2024-10-15T08:21:11+00:00

How do you track the defects found during tests?

Each tester can raise defects on a defect report page on our central test reporting platform. This includes screenshots and video evidence, along with steps to reproduce the defect. Testers check that the defect hasn’t already been reported, so we don’t receive duplicate defect reports. Our QA managers double check the reports before releasing them to our clients.

How many testers are typically used on a project?Catherine Nottage2024-10-15T08:22:18+00:00

How many testers are typically used on a project?

It depends on the project and client requirements, but typically it ranges from as few as 20 testers to as many as 200.

Will website testing disrupt my release schedule?Catherine Nottage2024-10-15T08:19:34+00:00

Will website testing disrupt my release schedule?

Not with Digivante. We work with you to understand your deadlines and constraints and plan our services to meet your targets. Crowdsourced testing can be delivered overnight and at weekends. With our large testing community and efficient techniques, we can carry out extensive testing in a shorter time. It’s not unusual for us to carry out 90 workdays of testing in 3 days, or 5 days of regression testing using traditional testing methods to just 5 hours.

Does Digivante just do crowdtesting?Catherine Nottage2024-10-15T08:23:30+00:00

Does Digivante just do crowdtesting?

No. We use crowdsourced testing for some services, like exploratory testing, executing test cases and accessibility testing. We combine human testing with automated testing, depending on the specific need. But we also support clients with usability testing, test strategy and planning through our team augmentation service. And we provide people to augment client teams, both short-term and long-term.

Where are your community testers based?Catherine Nottage2024-10-15T08:21:57+00:00

Where are your community testers based?

Our community is truly global, with testers based in 149 different countries around the world.

How do testers access my website environment?Catherine Nottage2024-10-15T08:20:07+00:00

How do testers access my website environment?

That depends if you’re testing in live or pre-production test or staging environments. For live testing, testers receive the URL and can get to work straight away. For testing behind a firewall or in pre-production, we recommend using a Virtual Private Network (VPN). This allows multiple testers to access your securely; we can track them under a single IP address.

I think crowdtesting is too risky for my business. What data is shared with the tester community?Catherine Nottage2024-10-15T08:15:07+00:00

I think crowdtesting is too risky for my business. What data is shared with the tester community?

We use the secure Digivante platform for all our testing data and reporting. Our testers are vetted and verified. We’ve worked with leading household names, from Microsoft and Metro Bank to Audi and Specsavers. They trust us to keep their testing secure and confidential. Talk to us about your specific needs and we’ll work with you to build a testing plan that meets all your security requirements.

What is community or crowd testing?Catherine Nottage2024-10-15T08:24:17+00:00

What is community or crowd testing?

Crowdtesting means using our community (or crowd) of vetted testers for rapid, large-scale testing on a range of devices and platforms. We use crowdtesting for exploratory testing and executing test cases. Our central teams manage quality control to make sure defects are reported clearly, with all duplicates compiled into a single report, and that defects can be reproduced.

Crowdtesting might be faster, but is the quality of results any good?Catherine Nottage2024-10-15T08:17:13+00:00

Crowdtesting might be faster, but is the quality of results any good?

Our crowdtesting community is thoroughly vetted for technical knowledge and communication skills. Community testers record the issues they find in videos, screenshots and detailed notes, so that faults can easily be recreated and resolved. All issues raised by the crowd testers are verified by senior Digivante testers.

How experienced are your community testers?Catherine Nottage2024-10-15T08:22:51+00:00

How experienced are your community testers?

We value quality a lot in our testing community. Before we accept them, testers take an exam to check their English language skills and assess their testing competency.

We have hundreds of issues in backlog – our dev team couldn’t cope with any moreCatherine Nottage2024-10-15T08:15:48+00:00

We have hundreds of issues in backlog – our dev team couldn’t cope with any more

An overstretched development team can be prone to making more mistakes, which incur costs and lead to even more testing. In our approach to QA, we seek to improve your capacity for dealing with software issues. The test cases we write are clear and simple to follow, even for non-tech people, so it’s easier to prioritise issues and deal with them quickly.

Is outsourced web testing secure?Catherine Nottage2024-10-15T08:24:00+00:00

Is outsourced web testing secure?

We know that confidentiality is a real concern when using remote testers. Our business depends on making our testing service secure so you can be certain we take the greatest care to provide exceptionally secure systems and services. We use three-way contractual protection between the customer, the testing organisation and the testers themselves. We’ve worked with leading household names, from Microsoft and Metro Bank to Audi and Specsavers. They trust us to keep their testing secure and confidential.

Our web development partner handles all our testing – why do I need to consider a separate testing provider?Catherine Nottage2024-10-15T08:16:24+00:00

Our web development partner handles all our testing – why do I need to consider a separate testing provider?

There’s a risk when you allow developers to ‘mark their own homework’. A fresh set of eyes will catch errors that the web developers won’t see. Independent testing gives you peace of mind that nothing’s been overlooked or hidden.

What testing capabilities do you cover?Catherine Nottage2024-10-15T08:24:38+00:00

What testing capabilities do you cover?

Our testing capabilities are listed here. We cover a broad range including regression testing, accessibility testing, test automation, usability testing and more. We provide consultancy, service management and team augmentation. We deliver crowdtesting through our global Digivante professional tester community.

How will external testers know how to test my website?Catherine Nottage2024-10-15T08:20:28+00:00

How will external testers know how to test my website?

We always provide a clear brief before testing starts, so testers don’t need their own domain knowledge. We specify key focus areas and out of scope areas. We give testers guidance on the type of test. In exploratory testing, website testers have personal freedom to test any areas in scope. Or we can specify a more prescriptive approach, so testers execute specific steps within a test case. A Digivante delivery team member takes responsibility for the test scope and team and manages the quality and outputs.

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Cross-browser testing

Cross-browser testing (or compatibility testing) uncovers issues on specific devices or browsers or operating systems. You can fix them before they hit the customer and be confident of consistent performance.

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Test case writing

Our specialists write up to twenty test cases per day, incorporating hundreds of test steps. We can script these as automated tests when appropriate, or our professional QA community can run them fast and efficiently.